Refund policy

Returns Policy

We hope you love your purchase, but if for any reason you are not completely satisfied, we offer a 14-day return policy from the date of delivery.

 

To be eligible for a return, items must be:

    •    Unworn and in their original condition

    •    Returned in their original packaging

    •    Accompanied by proof of purchase

Please note the following exceptions to our return policy:

    •    Earrings and body jewellery are non-returnable and non-refundable due to hygiene and safety reasons.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of receiving your delivery. We will require:

    •    A clear description of the issue

    •    Photographic evidence of the damage

    •    Your order number

Once reviewed, we will offer a replacement or refund depending on the nature of the issue. We aim to resolve all concerns as quickly and fairly as possible.

Refunds will be processed to the original payment method once the returned item has been received and inspected. We recommend using a tracked delivery service when returning items, as we cannot be held responsible for lost or undelivered returns.

If you have any questions or would like to initiate a return, please contact our customer service team at jewelledbygee@outlook.com